Travel counsellors (NOC 6521)

Job titles

Nature of work

Travel counsellors advise clients on travel options and tour packages, make bookings and reservations, prepare tickets and receive payment. They are employed in travel agencies, transportation and tourism firms and hotel chains.

Fields of interest

  • Working in sales and customer service
  • Working in the arts, culture, music, or recreation
  • Working in the hospitality or tourism industries

Main duties

  • Travel counsellors perform some or all of the following duties:
  • - Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
  • - Plan and organize vacation travel for individuals or groups
  • - Make transportation and accommodation reservations using computerized reservation and ticketing system
  • - Sell single fare tickets and package tours to clients
  • - Promote particular destinations, tour packages and other travel services
  • - Investigate new travel destinations, hotels and other facilities and attractions
  • - Provide travel tips regarding tourist attractions, foreign currency, customs, languages and travel safety.

Main characteristics of the occupation

Employment requirements

  • * Completion of secondary school is usually required.
  • * A college diploma or vocational training in travel or tourism is usually required.
  • * Certification with the Canadian Institute of Travel Counsellors (CITC) may be required. This certification is granted after completion of a 60 credit requirement obtained through any combination of work experience, training and education, and successful completion of the advanced exam.

Skill type

  • Sales and service occupations

Skill level

  • Intermediate

More information

  • * Progression to managerial positions is possible with experience.