Hotel front desk clerks (NOC 6525)

Job titles

Nature of work

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

Fields of interest

  • Entering or verify data and information, sorting, filing
  • Working in sales and customer service
  • Working in the hospitality or tourism industries

Main duties

  • Hotel front desk clerks perform some or all of the following duties:
  • - Maintain an inventory of vacancies, reservations and room assignments
  • - Register arriving guests and assign rooms
  • - Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • - Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • - Present statements of charges to departing guests and receive payment.

Main characteristics of the occupation

Employment requirements

  • * Completion of secondary school or equivalent is usually required.
  • * Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
  • * Guest service trade certification is available, but voluntary, in all provinces and the Yukon from the Tourism Education Council.

Skill type

  • Sales and service occupations

Skill level

  • Intermediate

More information

  • * Progression to senior positions such as accommodations manager is possible with additional training and experience.

Professional associations

  • Comité sectoriel de main-d'œuvre de l'industrie touristique du Québec
  • 2751, boulevard Jacques-Cartier Est
  • Bureau 200
  • Longueuil, QC
  • J4N1L7
  • Phone: 450-651-1099
  • Fax: 450-651-1567
  • Email: info@cqrht.qc.ca