Accommodation service managers (NOC 0632)

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Changes have been made to the method for estimating job prospects per occupation. To better reflect the reality of the job market and the new method of estimation, the prospect diagnostics have been modified. Thus, the possible diagnostics are now excellent, good, limited and not published. For more information about the meaning of each diagnostic, see the glossary.

Nature of work

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

Main duties

  • Accommodation service managers perform some or all of the following duties:
  • - Develop, implement and evaluate policies and procedures for the operation of the department or establishment
  • - Prepare budgets and monitor revenues and expenses
  • - Participate in the development of pricing and promotional strategies
  • - Continued…
  • - Negotiate with suppliers for the provision of materials and supplies
  • - Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
  • - Recruit and supervise staff, oversee training and set work schedules
  • - Resolve customer complaints.

Employment requirements

  • * A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.
  • * Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.

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