Other business services managers (NOC 0125)

View all job titles

Please read this note before you continue

Hide note
Changes have been made to the method for estimating job prospects per occupation. To better reflect the reality of the job market and the new method of estimation, the prospect diagnostics have been modified. Thus, the possible diagnostics are now excellent, good, limited and not published. For more information about the meaning of each diagnostic, see the glossary.

Nature of work

Managers in this unit group plan, organize, direct, control and evaluate the operations of establishments that provide services to business, and ensure the quality of those services and client satisfaction. They work in fields such as management consulting, market research, personnel and payroll services, contact centre services and security services.

Main duties

  • Managers in this unit group perform some or all of the following duties:
  • - Plan, organize, direct, control and evaluate the operations of establishments that provide services to business such as management consulting, market research, personnel and payroll services, contact centre services and security services
  • - Plan, develop and organize the policies and procedures of these establishments
  • - Develop action plans, provide expertise in response to client needs, and support and advise project teams
  • - Continued…
  • - Direct and advise staff in the development and implementation of service quality assessment strategies
  • - Plan, administer and control budgets for client projects, contracts, equipment and supplies
  • - Represent the company within various economic and social organizations
  • - Assist staff with administrative or technical problems
  • - Hire, train and supervise staff.

Employment requirements

  • * A bachelor's degree or college diploma in a field related to the business service provided is usually required.
  • * Several years of experience in a field related to the business service provided are usually required.
  • * Licences, certificates or registration may be required for some business services managers. For example, accounting firm managers usually require accounting certification.
  • * University studies in business administration may be required.

For full information about this occupation, click the links on the left under

Information on the occupation