Managers in customer and personal services, n.e.c. (NOC 0651)

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Changes have been made to the method for estimating job prospects per occupation. To better reflect the reality of the job market and the new method of estimation, the prospect diagnostics have been modified. Thus, the possible diagnostics are now excellent, good, limited and not published. For more information about the meaning of each diagnostic, see the glossary.

Nature of work

This unit group includes managers of establishments that provide services not elsewhere classified, such as dry cleaning, hairdressing or residential cleaning. This group also includes managers of schools that provide non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.

Main duties

  • Managers in this unit group perform some or all of the following duties:
  • - Plan, organize, direct, control and evaluate the operations of an establishment providing services such as dry cleaning, hairdressing or residential cleaning, or a school providing non-vocational instruction in driving, languages, music, dance, art, cooking or fashion
  • - Establish or implement policies and procedures for staff
  • - Plan and control budget and inventory
  • - Continued…
  • - Respond to inquiries or complaints and resolve problems
  • - Manage contracts for advertising or marketing strategies
  • - Hire, train and supervise staff.

Employment requirements

  • * Completion of secondary school is usually required.
  • * A college diploma or vocational certificate in the subject of instruction may be required.
  • * One to three years of experience in the service being offered are usually required.

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