Collectors (NOC 1435)

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Changes have been made to the method for estimating job prospects per occupation. To better reflect the reality of the job market and the new method of estimation, the prospect diagnostics have been modified. Thus, the possible diagnostics are now excellent, good, limited and not published. For more information about the meaning of each diagnostic, see the glossary.
Estimated hourly wage
in Québec (2017-2019)
Minimum 14.25$
Median 22.00$
Maximum 29.00$
Job prospect
(2019-2023)
Employment in 2018
4,000
Skill level
Intermediate (generally a secondary school diploma)

Nature of work

Collectors collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements. They are employed by collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments.

Main duties

  • Collectors perform some or all of the following duties:
  • - Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
  • - Resolve collection issues by making payment arrangements by telephone or visit to debtor
  • - Recommend further action or discontinuation of service in cases where payment is not forthcoming
  • - Continued…
  • - Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
  • - Answer correspondence, prepare reports and maintain records and files related to collection work
  • - May work with on-line accounts and systems.

Employment requirements

  • * Completion of secondary school is required.
  • * A business college diploma may be required.
  • * A period of on-the-job training is often provided for collection clerks and collection officers.
  • * A collections licence issued by the province or territory of employment is usually required.

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