Dispatchers (NOC 1525)

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Changes have been made to the method for estimating job prospects per occupation. To better reflect the reality of the job market and the new method of estimation, the prospect diagnostics have been modified. Thus, the possible diagnostics are now excellent, good, limited and not published. For more information about the meaning of each diagnostic, see the glossary.
Estimated hourly wage
in Québec (2016-2018)
Minimum 13.95$
Median 22.24$
Maximum 29.13$
Job prospect
(2017-2021)
Employment in 2016
8,000
Skill level
Intermediate (generally a secondary school diploma)

Nature of work

Dispatchers operate radios and other telecommunication equipment to dispatch emergency vehicles and to co-ordinate the activities of drivers and other personnel. They are employed by police, fire and health departments, other emergency service agencies, taxi, delivery and courier services, trucking and utilities companies, and other commercial and industrial establishments.

Main duties

  • Dispatchers perform some or all of the following duties:
  • - Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
  • - Process and transmit information and instructions to co-ordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
  • - Dispatch personnel according to written schedules and work orders, or as required by emergency situations
  • - Continued…
  • - Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
  • - Operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
  • - Monitor personnel workloads and locations
  • - Maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
  • - Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.

Employment requirements

  • * Completion of secondary school is required.
  • * Police and emergency dispatchers are required to complete formal on-the-job training. Other dispatchers usually undergo some informal on-the-job training.
  • * Police and emergency dispatchers and other radio operators usually require provincial radio operator's certificates.

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