Ground and water transport ticket agents, cargo service representatives and related clerks (NOC 6524)

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Changes have been made to the method for estimating job prospects per occupation. To better reflect the reality of the job market and the new method of estimation, the prospect diagnostics have been modified. Thus, the possible diagnostics are now excellent, good, limited and not published. For more information about the meaning of each diagnostic, see the glossary.
Estimated hourly wage
in Québec (2017-2019)
Minimum Not published
Median Not published
Maximum Not published
Job prospect
(2019-2023)
Employment in 2018
1,000
Skill level
Intermediate (generally a secondary school diploma)

Nature of work

Ticket agents, cargo service representatives and related clerks (except airline), quote fares and rates, make reservations, issue tickets, process cargo shipment, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.

Main duties

  • Ticket agents in this unit group perform some or all of the following duties:
  • - Answer customer inquiries, quote fares and assist clients in planning travel times and routes
  • - Reserve seats for tour companies, travel agencies, wholesalers and the general public
  • - Issue tickets, handle cash transactions and check baggage
  • - Continued…
  • - Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.
  • Cargo service representatives in this unit group perform some or all of the following duties:
  • - Quote fare and rates for cargo shipment
  • - Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
  • - Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
  • - Trace lost or misdirected passenger baggage or cargo shipment.

Employment requirements

  • * Completion of secondary school is usually required.
  • * Up to 10 weeks of training may be provided.

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