Customer and information services supervisors (NOC 6314)

View all job titles

Please read this note before you continue

Hide note
The 2019-2023 job prospects by occupation have been revised to take the COVID-19 health crisis into account. For more information about the meaning of each diagnostic, see the glossary.
Estimated hourly wage
in Québec (2018-2020)
Minimum 16.00$
Median 24.76$
Maximum 37.50$
Job prospect
Employment in 2018
Skill level
Technical (usually a college or secondary school vocational diploma)

Nature of work

Supervisors in this unit group supervise and co-ordinate the activities of workers in the following unit groups: Customer Service Representatives - Financial Institutions (6551) and Other Customer and Information Services Representatives (6552). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

Main duties

  • Supervisors in this unit group perform some or all of the following duties:
  • - Co-ordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
  • - Examine and verify accuracy of work and authorize routine deposits and withdrawals
  • - Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • - Continued…
  • - Resolve work-related problems and prepare and submit progress and other reports
  • - Identify training needs and train workers in job duties and company policies
  • - Requisition supplies and materials
  • - Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
  • - May perform the same duties as workers supervised.

Employment requirements

  • * Experience in the occupation supervised is required.
  • * Completion of college or industry courses related to bookkeeping and customer services may be required.

For full information about this occupation, click the links on the left under

Information on the occupation