Insurance adjusters and claims examiners (NOC 1312)

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The 2019-2023 job prospects by occupation have been revised to take the COVID-19 health crisis into account. For more information about the meaning of each diagnostic, see the glossary.
Estimated hourly wage
in Québec (2018-2020)
Minimum 20.00$
Median 28.57$
Maximum 42.31$
Job prospect
Employment in 2018
Skill level
Technical (usually a college or secondary school vocational diploma)

Nature of work

Insurance adjusters investigate insurance claims and determine the amount of loss or damages covered by insurance policies. They are employed in claims departments of insurance companies or as independent adjusters. Insurance claims examiners examine claims investigated by insurance adjusters and authorize payments. They are employed at head offices or branches of insurance companies.

Main duties

  • Insurance adjusters perform some or all of the following duties:
  • - Investigate circumstances surrounding insurance claims to determine validity of claim
  • - Inspect automobile, home or other property damage
  • - Take statements and consult with claimants, accident witnesses, doctors and other relevant individuals and examine records or reports
  • - Continued…
  • - Determine amount of loss or damages covered by insurance policies
  • - Negotiate settlement of claims
  • - Prepare adjustment reports.
  • Insurance claims examiners perform some or all of the following duties:
  • - Review, examine, calculate and authorize insurance claims investigated by insurance adjusters
  • - Examine adjusters' reports and similar insurance claims or precedents to determine extent of insurance coverage
  • - Ensure claims are valid and settlements are made according to company practices and procedures
  • - Consult lawyers, doctors or other relevant individuals to discuss insurance claims
  • - Approve automobile, fire, life, disability, dental or other insurance claims.

Employment requirements

  • * Completion of secondary school is required.
  • * A bachelor's degree, college diploma or some post-secondary education or Several years of experience as a clerk in the claims department or other general insurance experience are required.
  • * Several years of on-the-job training and completion of insurance industry courses and training programs are required.
  • * Independent adjusters require a provincial licence issued by the Superintendent of Insurance in the province or territory of employment.

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