Airline ticket and service agents (NOC 6523)

The following characteristics concern the occupation of
Airline Station Agents (6523.5)

Definition

Airline station agents issue tickets, make reservations, trace missing baggage, arrange for cargo shipments and provide related customer services to assist airline passengers.

Note: The codes in brackets and under the Aptitudes heading are for career development specialists. Under the Interests heading, the code is in upper or lower case letters depending on the degree of importance.

Interests

Methodical (M)

Methodical persons like to have clear rules and organized methods to guide their activities. They prefer working under the direction or supervision of others according to given instructions, or to be guided by established policies and procedures. Methodical persons like to work on one thing until it is completed. They enjoy following a set routine and prefer work that is free from the unexpected.

Social (S)

Social persons like dealing with people. They enjoy caring for and assisting others in identifying their needs and solving their concerns. Social persons like working and co-operating with others. They prefer to be involved in work that requires interpersonal contact.

Objective (O)

Objective persons enjoy working with tools, equipment, instruments and machinery. They like to repair and/or fabricate things from various materials according to specifications and using established techniques. Objective persons are interested in finding out how things operate and how they are built.

Physical activities

Near vision (V2)

Work activities are performed near the worker. The scope of the visual field is broader than in Close visual acuity (1).

Not relevant (C0)

Colour discrimination is not relevant in the performance of the work.

Verbal interaction (H2)

Work activities involve communication with colleagues, clients and/or the public on a regular basis.

Sitting (B1)

Work activities primarily involve sitting. Standing and/or walking (2) may occur but is incidental to the work being performed.

Upper limb co-ordination (L1)

Work activities involve co-ordination of upper limbs.

Limited (S1)

Work activities involve handling loads up to 5 kg.

Aptitudes

G V N S P Q K F M
3 3 3 4 4 2 4 4 4

Data, people, things

Copying (D5)

Carrying out a set of explicit procedural/operational functions or processes based on an understanding of instructions or information necessary to perform the work.*

Speaking - Signalling (P6)

Talking with and/or signalling people to convey or exchange information; giving assignments and/or directions to helpers.

Operating - Manipulating (C4)

Using the body, tools or special devices to operate equipment or move, guide, install and place objects or materials. Requires a significant combination of motor co ordination and manual and finger dexterity. Involves some latitude for judgment with regard to precision and selection of appropriate tool, object or material.

Environmental conditions

Regulated inside climate (L1)

A normal controlled environment such as an office, hospital or school.